Shipping policy

Shipping Policy – Etenal

At Etenal, every product is carefully handmade and packed with care from our Chennai warehouse to ensure quality and freshness.

📦 Order Processing Time

All orders are processed and dispatched within 2 working days from the date of order confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

🚚 Shipping & Delivery Timeline

All shipments are dispatched from our Chennai warehouse through trusted courier partners.

Estimated delivery time:

  • Tamil Nadu: 2–4 business days

  • South India: 3–5 business days

  • Rest of India: 4–7 business days

  • Remote locations: 5–8 business days

Delivery timelines may vary slightly based on courier service and location.

📍 Order Tracking

Once your order is shipped, you will receive:

  • Shipping confirmation via email/SMS/WhatsApp

  • Tracking number with courier details

You can track your shipment in real-time using the tracking link provided.

❗ Delivery Delays

While we aim for timely delivery, delays may occur due to:

  • Weather conditions

  • Courier partner delays

  • Public holidays or peak season

  • Remote delivery locations

We appreciate your patience in such situations.

📬 Incorrect Address or Delivery Issues

Customers are requested to provide accurate shipping details.

Etenal will not be responsible for delivery delays or failures due to:

  • Incorrect address

  • Incomplete contact number

  • Customer unavailable during delivery

If a shipment is returned to us due to delivery failure, reshipping charges may apply.

💬 Need Help?

For shipping-related support, contact us:

Email: support@etenal.in
WhatsApp: 8807111991
Working Hours: Mon–Sat, 10am–6pm

We’re happy to assist you anytime.

All Etenal products are packed hygienically and shipped fresh from our Chennai facility to ensure maximum quality and safety.