Privacy Policy

This Privacy Policy applies to the VinEtena.com

VinEtena.com recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on http://www.VinEtena.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

VinEtena.com is a property of Vin Etena (OPC) Private Limited, an Indian Company registered under the Companies Act, 2013.

Information we collect

Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pincode,  country and ip address.

Payment and billing information. We might collect your billing name, billing address and payment method when you buy a ticket. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner CC Avenue.

Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to VinEtena.com.

Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey also.

Other information. If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways.

We collect information directly from you. We collect information directly from you when you register for an event or buy tickets. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

PLACING AN ORDER

Browse the Vin Etena Online catalogue to make your purchase. Select the item you wish to order, enter the quantity you desire and click on “Order”.

When your order contains the items and quantities you wish to purchase, click on the “Checkout” link underneath your order.

You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you.

Once you have successfully made your payment, your order will be processed & shipped immediately. For more information, please see our Shipping Policy.

PAYMENT OPTIONS

Vin Etena Online is set up to take immediate online orders through the following modes of payment:

  • Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network
  • Visa Debit cards

From select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases.

Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.

The Credit Card transaction will appear on your bank statement as a payment to Net Distribution Services Pvt. Ltd.

PRICING POLICY

The product prices listed are current and updated. However, these are subject to change without advance notice.

All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes.

All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.

Our products are liable for GST in India.

All international shipping orders may attract local duties applicable in that country and the customer will have to pay locally, accordingly.

Payment Security

All transactions at Vin Etena Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Vin Etena Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.

You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

What is a CVV/CVC?

The Credit Verification Value or CVV or the Credit Validation Code or CVC is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC code during your transaction to make sure that the card is, in fact, in your possession. The CVV/CVC is a 3 or 4-digit code embossed or imprinted on the reverse side of your credit card, in the signature area.

OUT OF STOCK ITEMS

We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled. Vin Etena Online does not back order, that is, we do not accept orders which we cannot fulfil immediately.

CANCELLATION POLICY

In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.
If you wish to cancel your order, you can do so by sending us an email on [email protected] You can also call our Customer Care on +91-934517787(Timings: 9:30 am – 5 pm IST), within 24 hours of placing the order.

SHIPPING POLICY

Purchases are shipped from our warehouse in Haridwar, Uttarakhand by courier. Until further notice, all dispatches and deliveries will be delayed due to interruption in logistics functioning caused by Covid 19. Unfortunately we cannot commit to dispatch or delivery timelines during this time and request you to bear with us. Please refer to our Covid Safety Measures Policy for more details.

Due to Covid-19 safety protocols while we are currently accepting online orders to ship within India and worldwide, due to changing nature of the situation, we reserve the right to pause deliveries to any country at any time if so warranted.

ORDER DELIVERIES WILL BE MADE BETWEEN

  • 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
  • Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc.However, the brand takes no responsibility for goods signed by an alternative person.
  • Vin Etena is not responsible for damage after delivery.
  • For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
  • Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Cash on Delivery Orders:

2-3 working days for all metro cities (Monday to Saturday).
An additional day may be required for remote areas.

Goods will need to be signed for upon delivery. If you are not physically available to sign for the delivery, please suggest an alternative i.e. a family member, colleague, neighbour, etc. Vin Etena Online takes no responsibility for goods signed by an alternative person.

Vin Etena Online is not responsible for damage after delivery.

All claims for shortages or damages must be reported to customer service on the day of delivery.

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.

Returns & Refund Policy

Due to the ongoing COVID-19 pandemic, we will not be able to accept product exchanges or initiate refunds at this point in time to ensure the safety and hygiene of all our customers. For any queries feel free to reach out to our customer care team at [email protected] or our in-store representatives who will be happy to clarify your concerns.

Exceptions will be made ONLY in the case that there is a quality concern wherein our teams will examine the products returned to verify if the product is in a condition to be exchanged. We will then issue a product exchange with an authorization number for any product that is returned in a saleable and undamaged condition, in its original packaging, within 7 calendar days of the delivery date. Please note orders for Gift boxes are not applicable for exchange or refund here.

Vin Etena Online is not responsible for damage after delivery.

Please allow one to three weeks from the day you return your package, for your request to be processed. You will be contacted once your return is complete

Return/exchange requests that qualify as per the exceptions mentioned above are subject to an inspection and checking by the Vin Etena Team. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the product and inner and outer packaging and the batch number, within 48 hours of the delivery. We shall take 48-72 hours to review the images and revert back.

In the case of a quality issue highlighted our team will request to have the product sent back to our factory for a quality assessment, the quality report will then be available post 7 working days from receiving the product for quality check. If the product passes the test and matches the complain, we shall initiate return/exchange process. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of product due to allergic/skin reactions is not applicable.

No cash refunds are permitted.

An item is eligible for exchange or refund only if it fulfils the exception mentioned above and the following conditions:

Sold in a physically damaged condition.

Has missing parts or accessories.

Product packaging not opened, product not used.

Use of your personal information

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we’ll enroll you in our newsletter.

We use information to send you transactional communications. We might send you emails or SMS about your account or a ticket purchase.

We use information as otherwise permitted by law.

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.

We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email [email protected] It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Updates to this policy

This Privacy Policy was last updated on 12.07.2020. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

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